Manpower Group Fort Walton Beach FL - IT Support in Fort Walton Beach, Florida
Manpower is seeking individuals interested in temporary entry level Tier 1 Technical Support work at our Fort Walton Beach location. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Service Desk support including: impeccable customer service skills and technical experience. Candidates must be willing to work flexible hours that may include weekends and evenings. Work hours will range from 20 - 40 hours per week. Works consists of inbound calls and tickets from an established user base with no sales, advertising or marketing. The length of employment can vary from 1 - 3 months depending on customer need.
Candidates must have prior PC technical experience or training and may be required to show proof of any certificates or training. Training on job-related specific systems and requirements will be provided by TelaForce.
PC Technical experience or training
Ability to type 45 WPM
Proficient experience using Windows 7, 8, 10 and Microsoft Office products 2013 - 2016
Proficient experience using and configuring Internet Explorer, Firefox, Chrome, & Safari web browsers with Flash and Java plug-ins
Ability to pass Level 2 background check and a drug screening
Required Education and Experience:
High School Diploma or GED
Experience with PC Technical Support and/or equivalent training: 1 year
Desired Qualifications and Training:
Call Center / Service Desk experience
Experience using an IT ticketing system, ServiceNow® experience a plus